I was reading the February 2005 issue of Intercom, the magazine of The Society for Technical Communication. The president, Andrea L. Ames believes that the technical communication community must institute changes in the way they practice technical writing. That we must, "[D]emonstrate to our employers and clients that we improve the bottom line, and communicate that value in and outside our organizations and throughout our industry" (2). Furthermore, we need "[to] communicate our value throughout the industry, we must share our experiences, perform and participate in practical and academic research projects, and publish, publish, publish—not just to ourselves but to the world outside" (2).
Okay. I agree with Andrea, and I would be most enthusiastic to jump at the opportunity do so. But, I've worked with an organization that went through a period of downsizing and outsourcing to some remote location in a "third-world" country. It's not easy to make these things happen under certain conditions.
For example, as writers in that organization, as with many others I'm sure, we were expected to "do more with less". I know that this sounds cliche-ish, but I was suffering from a lack of intellectual stimulation because we were unable to take classes to learn about new technology or to learn new skills, and I felt impeded because as a "technical" writer, I was seeing new technology (e.g., web design) advancing, and had no way to partake in it.
Many times, we (the technical writers) were expected to attend the same technical information sessions or "chalk talks" with engineers, developers, systems engineers, product managers, and lab testers. How in the hell does a company expect someone with deficient subject matter knowledge to walk into a "chalk talk" and listen to an architectural engineer discuss converting hexadecimal algorithms into internet protocol addresses and write that shit in plain English, even if there existed a text to read before hand, when that text needed to be translated as well? How can we demonstrate any competence when we are denied access to improving our skills as writers? When one does not grow intellectually, their work suffers, the business suffers, and that affects the bottom-line. Now, I'm not saying that I wouldn't eventually figure it out after some conversations with the architectural engineers or some other technical persons, but even that takes some time.
And how are we supposed to "publish, publish, publish", learn concepts of new technology, find ways of negotiating our jobs to cater to changing industry needs, and perform research, when we spend 50-60 hours on the job per week, and have families to take care of? Obviously, I'm a working mother in need of locating a way to juggle all that shit; In my world, flex-time doesn't really exist.
Once, I was talking to a colleague, who had been categorized as a performance technologist. We laughingly kidded around about publishing an article about the work we were doing at the time, playing around with ideas of what we envisioned such an article to discuss. In a moment of seriousness, she looked at me as said, (I'm not quoting verbatim here) "Shit, with all of the hours we put in around here, and with all of the work people have to do, and then having to go home to a family. Who can find time to write and publish outside?"
Despite the conditions of being truly overworked and underpaid, I am down with Andrea. But how does one go about accomplishing such a task without managerial support, and without affecting their well being?